Shipping will be calculated at checkout.
Within Canada and the USA.
Canada Standard Shipping Up to 7 business days
Canada Express Shipping Up to 3 business days
We ship all packages from Canada.
Yes, we will provide a tracking number with your shipment for your convenience.
Returns and exchanges
In order to return an item, you must meet the following conditions:
The return must be requested within 3 days of the delivery date. Please see below for return instructions. The return must be shipped/dropped off at the post office within 7 days from the date we responded back to your return email. The item must be in its original, unused, unaltered and unwashed condition with all its original tags attached. The order cannot be cancelled & each order is eligible for a return once.
We do not offer refunds at this time; we offer store credit or exchange.
Please note that Sale, Marked Down & Promotional code items are not eligible for a return, unless specified.
The buyer is responsible for return shipping fees. Shipping fee will not be refunded.
Natalia Style reserves the right to reject returns, which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
To initiate a return, please email us at email@example.com with your order number, reason for return & if you want an exchange or store credit.
Do not ship back your order before emailing us first, we have a different return address and your order may get lost if we are not contacted and have not initiated a return for you.
Please note that if your order was eligible for free shipping, we don't hold the shipping fee's paid out of pocket (you will get full store-credit of what you paid), however, if your order falls below the free shipping requirement after applying your credit you will be responsible to cover the shipping charges. Original shipping fee's are not refundable.